Vacation with "disaster" written all over it

This just came in peeps, one of the Cast of Gossipera just sent me this...

Read and be Enlighten!!

Early morning of rainy friday when i had a small conversation w/ one of the finest lead in ops.. We talked about the huddle they did with the higher management of "THE FIRM". This is about our benefits that we must enjoy as a regular employee yet can't make use of it. Higher management decided to allocate 30 VL slots for the month of april, yes, 30 VL ! 15 per cluster. Now whats the ratio? 11 teams per cluster minimum and maximum of 16 per team so what do u think are the chances to plot a VL on the days that we wanted it?? WTF**

As we all know, alloted number of VL's is the result of high absentism rate.. over auxes, understaff time.. Do they even care what's the reason behind why there is a high absentism rate? Why agents love to go on aux or just log out instead of taking calls?

Now here are some of the reasons i think, they should know.

1. Cannot plot VL to the days we wanted it, as a result, agents then will go on Absent or worst, AWOL.
2. HIgh volume of calls yet we're under paid.. how is that??
3. Different Break and Shift Sked..
4. Drastic change of sked..
5. Lack of incentive plan..


Friends and colleagues, i'm inviting you to post your reactions, opinions, and grievances regarding this concern..

thanks. let us have one voice to be heard by them!!

Sent by: "the Confused"