Saturday, March 28, 2009

Vacation with "disaster" written all over it

This just came in peeps, one of the Cast of Gossipera just sent me this...

Read and be Enlighten!!

Early morning of rainy friday when i had a small conversation w/ one of the finest lead in ops.. We talked about the huddle they did with the higher management of "THE FIRM". This is about our benefits that we must enjoy as a regular employee yet can't make use of it. Higher management decided to allocate 30 VL slots for the month of april, yes, 30 VL ! 15 per cluster. Now whats the ratio? 11 teams per cluster minimum and maximum of 16 per team so what do u think are the chances to plot a VL on the days that we wanted it?? WTF**

As we all know, alloted number of VL's is the result of high absentism rate.. over auxes, understaff time.. Do they even care what's the reason behind why there is a high absentism rate? Why agents love to go on aux or just log out instead of taking calls?

Now here are some of the reasons i think, they should know.

1. Cannot plot VL to the days we wanted it, as a result, agents then will go on Absent or worst, AWOL.
2. HIgh volume of calls yet we're under paid.. how is that??
3. Different Break and Shift Sked..
4. Drastic change of sked..
5. Lack of incentive plan..


Friends and colleagues, i'm inviting you to post your reactions, opinions, and grievances regarding this concern..

thanks. let us have one voice to be heard by them!!

Sent by: "the Confused"
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8 comments:

  1. priestess_malayaMarch 28, 2009 at 9:02 AM

    AMEN... my friend!!

    ReplyDelete
  2. DQ MarcianaMarch 28, 2009 at 10:34 AM

    Spread the World peeps..let your friends know this site and let them leave comments if they need to..

    few reminders though, NEVER mention the name of the company, i'll get DING for that. ok?!

    if you wish to post anything aside from comments please free to email me at marcianabass@gmail.com and i'l be more than happy to post your insights

    -DQ

    ReplyDelete
  3. gabrielcutiesMarch 28, 2009 at 10:38 AM

    you've got that right

    ReplyDelete
  4. BMarch 28, 2009 at 4:00 PM

    I totally agree with what you're saying "the confused" but unless this article has been forwarded to the right person, this will stay an article that is a result of the "The FIRM's" inhuman regulations!!!

    ReplyDelete
  5. AnonymousMarch 28, 2009 at 4:30 PM

    This comment has been removed by a blog administrator.

    ReplyDelete
  6. priestess_malayaMarch 28, 2009 at 4:51 PM

    hush..my dear paddle one..everything will fall into place..it only takes proper timing..

    patience..

    ~may the force be with you..
    bleeh

    ReplyDelete
  7. IshikawaMarch 28, 2009 at 5:13 PM

    Agree! Shouldn't they delve with the reasons for absenteeism? Yeah, given that a fraction of the this absenteeism may be indefensible, how about the otherwise? Part and parcel of the job descriptions of a workforce/command center is to determine the cause of irregularities of attendance. Outspokenly, don't they do anything about it? Would they even care? 'Come on, how would they have time to do so if even the major job that they have,id edem, scheduling, isn't working well with the Reps? Ah, tupsy-turvy of attendance. Hear our voice! Then and there, we might be proud of you

    ReplyDelete
  8. DQ MarcianaMarch 29, 2009 at 8:20 AM

    touche JM!..touche!!

    couldn't agree with you more.

    ReplyDelete

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